Shipping & Returns

Shipping Policy

Order Processing

Most orders are processed within up to 7 business day(s) (Mon–Fri, excluding holidays). Personalized BADASS Pizza Cutters are made to order. Exceptions to lead-times are subject to production equipment downtime which may be beyond our control. If our production laser is down and we anticipate a delay in delivery we will contact you via email with production & shipping updates.
All blades are "made to order." We batch orders for the entire week on Sunday. Those blades are produced that week and ship by Saturday.

Shipping Options & Rates (U.S.)

Order Tracking

You’ll receive a tracking link by email/SMS when your order ships. Tracking may take 24–48 hours to update.

Delivery Issues

Marked “Delivered” but not received? Please check with household members and neighbors, then contact the carrier. If still unresolved after [48] hours, email us at bajack@badasspizzacutter.com.
Lost or damaged in transit: contact us within [7] days of the marked delivery date with photos (if damaged). We’ll arrange a replacement or refund per our investigation with the carrier.

Address Changes

If you entered the wrong address, contact us immediately at bajack@badasspizzacutter.com. Once shipped, we can’t reroute. Orders returned to us for incorrect addresses can be reshipped at actual postage cost and at the expense of the customer.

Split Shipments / Backorders

Items may ship separately at no extra charge.
Preorder/backordered items show estimated ship dates on the product page and order confirmation.

Restrictions

We do not ship to P.O. Boxes/APO/FPO for [certain carriers/products].
Hazard-restricted items may be unavailable to certain destinations.
Holiday & Weather Delays
Carriers may experience delays during peak seasons or severe weather. These are outside our control.
Questions?
Email bajack@badasspizzacutter.com with your order number.

Return Window

What’s Returnable

Condition

Item must be in the condition in which it arrived in shipment or, in the event of physical product failure. 'breakage' the condition on the product after failure. Do not attempt repair.

How to Start a Return/Exchange

Return Shipping Costs

Domestic: Customer pays return shipping; original shipping is non-refundable.
International: Customer pays return shipping; original shipping is non-refundable.

Refunds

Refunds go to the original payment method within 12 business days after we receive and inspect the item.
If the return is not approved, we’ll notify you and offer to ship it back at your expense.

Exchanges

Fast exchange: place a new order; we refund once your return is scanned by the carrier.
Standard exchange: we ship the replacement after your return is received/approved.
Even exchanges for size/color differences where inventory allows.

Wrong/Damaged Items

If your order arrives defective, damaged, or incorrect, contact us within [7] days of delivery with photos.
We’ll repair, replace, or refund.
Bundle/BOGO Deals
Partial returns from bundles/BOGO may prorate the refund or void the discount. All items from the offer may need to be returned together.
Gifts
Gift returns receive store credit to the recipient or a refund to the original purchaser (your choice).
Late/Missing Refunds
Check with your bank/issuer first; then contact us at [support@yourdomain.com] if it’s been more than [10] business days since approval.
Address for Returns (if not using our label)
BADASS Pizza Cutter Co.
26208 Mill Creek Ave
Alpharetta, GA., 30022
Holiday Extension (optional)
Orders placed [Nov 1–Dec 31] may be returned until [Jan 31].
We reserve the right to limit returns/exchanges in cases of suspected abuse.