Don't Wait - All Pizza Cutters Are Made To Order
Shipping & Returns
Shipping Policy
Order Processing
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Orders are processed within [X] business day(s) (Mon–Fri, excluding holidays).
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Same-day processing for orders placed before [cutoff time + timezone].
Shipping Options & Rates (U.S.)
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Standard: [X–Y business days] — $[ ]
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Expedited: [X–Y business days] — $[ ]
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Free shipping on orders $[threshold] and up (standard service).
Carriers: [USPS/UPS/FedEx] (selection depends on destination and weight).
International Shipping
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We ship to [list regions/countries or “selected countries”].
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Transit time: [X–Y business days].
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Duties/Taxes are assessed by your country and are customer’s responsibility. We don’t control these fees.
Order Tracking
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You’ll receive a tracking link by email/SMS when your order ships. Tracking may take 24–48 hours to update.
Delivery Issues
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Marked “Delivered” but not received? Please check with household members and neighbors, then contact the carrier. If still unresolved after [48] hours, email us at [support@yourdomain.com].
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Lost or damaged in transit: contact us within [7] days of the marked delivery date with photos (if damaged). We’ll arrange a replacement or refund per our investigation with the carrier.
Address Changes
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If you entered the wrong address, contact us immediately at [support@]. Once shipped, we can’t reroute. Orders returned to us for incorrect addresses can be reshipped at actual postage cost.
Split Shipments / Backorders
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Items may ship separately at no extra charge.
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Preorder/backordered items show estimated ship dates on the product page and order confirmation.
Restrictions
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We do not ship to P.O. Boxes/APO/FPO for [certain carriers/products].
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Hazard-restricted items may be unavailable to certain destinations.
Holiday & Weather Delays
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Carriers may experience delays during peak seasons or severe weather. These are outside our control.
Questions?
Email [support@yourdomain.com] with your order number.
Return & Exchange Policy
Return Window
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Returns accepted within [X] days of delivery (unused, in original packaging).
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Exchanges requested within [X] days of delivery.
What’s Returnable
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New/unused items with all tags/parts.
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Non-returnable: [final-sale items, gift cards, custom/personalized, perishable, intimate/health items, downloadable software].
Condition
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Item must be in resellable condition. Signs of wear, odors, or missing parts may be refused or incur a [restocking fee %/amount].
How to Start a Return/Exchange
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Go to [returns portal URL] or email [support@yourdomain.com] with your order # and reason.
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We’ll issue an RMA and a prepaid label (if eligible).
Return Shipping Costs
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Domestic: [free / $X flat / actual cost deducted from refund].
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International: Customer pays return shipping; original shipping is non-refundable.
Refunds
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Refunds go to the original payment method within [3–10] business days after we receive and inspect the item.
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If the return is not approved, we’ll notify you and offer to ship it back at your expense.
Exchanges
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Fast exchange: place a new order; we refund once your return is scanned by the carrier.
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Standard exchange: we ship the replacement after your return is received/approved.
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Even exchanges for size/color differences where inventory allows.
Wrong/Damaged Items
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If your order arrives defective, damaged, or incorrect, contact us within [7] days of delivery with photos. We’ll repair, replace, or refund.
Bundle/BOGO Deals
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Partial returns from bundles/BOGO may prorate the refund or void the discount. All items from the offer may need to be returned together.
Gifts
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Gift returns receive store credit to the recipient or a refund to the original purchaser (your choice).
Late/Missing Refunds
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Check with your bank/issuer first; then contact us at [support@yourdomain.com] if it’s been more than [10] business days since approval.
Address for Returns (if not using our label)
[Company Name]
[Street]
[City, State, ZIP, Country]
Holiday Extension (optional)
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Orders placed [Nov 1–Dec 31] may be returned until [Jan 31].
We reserve the right to limit returns/exchanges in cases of suspected abuse.
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